If you require any assistance at Portsmouth International Port, please ensure you contact your ferry or cruise company to make the necessary arrangements before you travel.
Brittany Ferries and Condor Ferries require 48 hours’ notice before you arrive at the port to arrange assistance. They can be contacted using the details below:
Your ferry or cruise company will take all necessary information from you regarding your assistance and will inform our team before you arrive at the port for your booked sailing.
If you have any other questions for us, please call 023 9229 7391 or email firstname.lastname@example.org.
If you require assistance getting through the port please advise the ferry company when booking or a member of staff when checking in. There are toilet facilities for people with disabilities throughout the port.
A special minibus service is available to help wheelchair users or those with reduced mobility and their companions board the ship. Assistance is also available for those travelling by car, enabling parking on the car decks close to the lifts.
The port car park has designated spaces for people with disabilities and/or reduced mobility, and there are additional bays adjacent to the main terminal building. Please request these at the time of booking.
An accessible toilet with ceiling tracking hoist, height adjustable adult-sized changing bench and peninsular toilet is located on the ground floor of the terminal building. It is accessible by radar key. A spare radar key for anyone who requires access is available at the security desk.
At Portsmouth International Port we realise how challenging travelling can be for those whose disabilities may not be immediately apparent. We are always working on ways we can improve the boarding experience for passengers that this affects.
Portsmouth International Port have joined the Sunflower Lanyard scheme. Wearing the Sunflower Lanyard discreetly indicates to our staff that you have a hidden disability and would like additional support. Our staff are being specially trained to recognise these identifiers and ask you what additional help will make your journey through the terminal and security better.
You can can order one from the Hidden Disabilities website here.